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Crystal is here for you after the sale. If you have a question or need help with any part of your application, we provide complete 24 X 7 technical support. The Crystal Technical Services Team is comprised of full-time Crystal employees - a group of highly skilled, industry-trained technicians and engineers. When you call our technical services team, you will get a live person on the phone during our normal business hours of 8:00am - 5:00pm CST, Monday through Friday. If you call before 8:00am, after 5:00pm, over the weekend or on a Holiday, you have the ability to page an on-call technician. These technicians are Crystal employees - the same people you talk to during the day. A Crystal Technical Services team member will return your call within 60 minutes.
Crystal's Technical Services Department is intended to be a "one-stop shop" for questions and support of all products provided by Crystal. As a Crystal customer, you are provided with free, unlimited, round-the-clock technical support by the Crystal technical services team. Each team member is empowered to act quickly to any customer's need on Crystal's behalf. The following services are offered to Crystal customers:
- Contact with our engineering team members and technicians, including Crystal's electrical, mechanical, certification, and software engineers.
- On-Site Troubleshooting Services - Crystal service technicians can be dispatched the same day to any point in the world to resolve technical issues.
- On-Site Engineering Services
- Seamless support of operating systems, application software, and third-party hardware.
Crystal provides 5-Day turn-around of warranty RMA units and provides up to a three-year warranty on complete server systems. For more information on our warranty services, click here.
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