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The first step we take is to understand your needs. We break the process down into easy steps, covering every
detail, until we've outlined a system to meet your requirements. Whether it's an existing COTS solution or a custom
designed configuration, with Crystal, you can be assured that it will meet your needs.
When you call us, you will be connected with one of Crystal's service teams. Each team consists of a regional sales
manager, a sales development manager, a sales support manager, and a systems engineer. The team will be assigned to
your account from that point on to make sure that all of your needs are met and provide continuity of customer service
and support. You may not need to interact with all team members but they are available for you any time that you need them.
Our services begin with a careful consideration of your strategic and tactical project goals. Before we start to design
a system for you, we will want to understand your:
- Priorities
- Timelines
- Strategic or Tactical Technology Objectives
- Applications
From that point, we will begin to architect a solution for you. For example, if you are contemplating a rackmount
server purchase, we would discuss:
- Deployment conditions
- Space constraints
- Mounting scenarios
- Server models
- Peripheral cards to be used
- Single board computer/motherboard options
- Backplane designs
- Internal storage options
- Removable media devices
- Power supply options
- Network I/O
- Port access requirements
- Cable management
- Alarm notification
- External storage
- Rack integration
- Peripherals
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